Customer Support
Deliver fast, friendly support without hiring a full team. Your VA owns live chat, tickets, follow-ups, and tracks satisfaction so customers stay happy.
What's included
Everything your VA handles
A clear scope of what you get. Customize and expand any time as your needs grow.
Live chat coverage during business hours
Help desk ticket triage and resolution
Order, refund, and shipping inquiries
Escalation handling and product feedback logs
Macro and knowledge base maintenance
CSAT and response time reporting
Trained in
Best for
- E-commerce brands
- SaaS startups
- Service businesses
- Subscription companies
Outcomes
- Sub-5-minute first response time
- Higher CSAT and retention scores
- Lower per-ticket support cost
More services
Explore more ways your VA can help
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Administrative Support
Document prep, file organization, calendar management, and coordination.
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Inbox Management
Email triage, response drafting, follow-ups, and inbox zero every Monday.
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Social Media Support
Content scheduling, engagement, community management, and analytics.
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Marketing Tasks
Email campaigns, blog coordination, design support, and lead nurturing.
Learn moreReady to hire a Fresh VA?
We'll match you with the right virtual assistant for your business in ~14 days. 7-day replacement guarantee. No long-term contracts.
Book a discovery call